FMEA in-person events through MAY 2020 have been canceled to protect the health of FMEA members and our communities.

2020 Customer Connections Virtual Roundtable

FMEA Webinar Series

Back to Events
Tuesday, March 31, 2020
2:00 PM - 3:00 PM (EDT)
Via GoToMeeting (details to follow for registered participants)

Event Details

FMEA invites all representatives of customer service operations in Florida municipal utilities to come together online for the purpose of exchanging new operating procedures and practices in the wake of the COVID-19 pandemic

This virtual roundtable will include a presentation of new policies set into place by Gainesville Regional Utilities and the City of Tallahassee, and will end with an opportunity to ask questions and share additional ideas.

Webinar details and other technology requirements will be sent to all registered participants before the event.

Alan Gale
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Alan Gale Chief System Operator City of Tallahassee
Alisa Dalton
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Alisa Dalton Manager of Customer Service, Billing & Collections Kissimmee Utility Authority
Amanda Regan
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Amanda Regan Administrative Specialist City of Tallahassee
Amy Zubaly
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Amy Zubaly Executive Director FMEA
Ashley Presley
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Ashley Presley Customer Service Supervisor Ocala Electric Utility
Barbie Taylor
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Barbie Taylor Account Manager Lakeland Electric
Beverly Roberts
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Beverly Roberts Technical Systems Analyst 1 Gainesville Regional Utilities
Brandi Shatto
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Brandi Shatto Staff Specialist Gainesville Regional Utilities
Candice Chambers
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Candice Chambers Technical Analyst 2 Gainesville Regional Utilities
Carmen Olivo-Rosario
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Carmen Olivo-Rosario Fleet & Facilities Coordinator Orlando Utilities Commission
Cassandra Carter
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Cassandra Carter Manager - StarMetro Customer Operations City of Tallahassee
Chelsea A. Allen
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Chelsea A. Allen Lakeland Electric
Chris Franklin
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Chris Franklin Technical Support Analyst I City of Tallahassee
Cindy Albritton
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Cindy Albritton Utility Billing Analyst II Ocala Electric Utility
Coraly Vazquez
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Coraly Vazquez Senior Buyer Kissimmee Utility Authority
Dallas Lee
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Dallas Lee Director of Finance & Administration City of Newberry
Dan Sabino
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Dan Sabino Director of Engineering/Control Keys Energy Services
Danielle Wood
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Danielle Wood Customer Service Manager Utilities Commission City of New Smyrna Beach
Deborah Zorge
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Deborah Zorge Customer Service Supervisor Utilities Commission City of New Smyrna Beach
Elizabeth Bendele
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Elizabeth Bendele Manager of Member Services & Programs FMEA
Eric Harris
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Eric Harris Acting Electric T&D Manager Gainesville Regional Utilities
Eric Weaver
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Eric Weaver Deputy Director Ocala Electric Utility
Felicia Bittle
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Felicia Bittle Credit Services Specialist City of Tallahassee
Franco Bellitto
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Franco Bellitto Customer Service Manager Lake Worth Beach Electric Utilities
Fred Mariner
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Fred Mariner Traffic Analyst City of Tallahassee
Garnie Holmes
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Garnie Holmes Director of Communication & Marketing FMEA
Geneva Redding
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Geneva Redding Supervisor -Customer Operations City of Tallahassee
GiGi Carroll
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GiGi Carroll Manager Business Client Relationships JEA
Gina Johnson
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Gina Johnson Director of Corporate Analytics & Planning Orlando Utilities Commission
Glen A. Moehling
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Glen A. Moehling Utility Safety/Training Coordinator Ocala Electric Utility
Greg Brooks
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Greg Brooks General Manager of Parking Facilities City of Tallahassee
Harold Lane
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Harold Lane Technology & Innovation Administrator City of Tallahassee
James Barnes
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James Barnes Chief Customer Officer City of Tallahassee
James Terry
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James Terry O&M Manager Kissimmee Utility Authority
Jan Bagnall
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Jan Bagnall Director, Electric Utility City of Fort Meade
Jeff Partington
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Jeff Partington Control Center Supervisor Keys Energy Services
Jessica Stanphill
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Jessica Stanphill Account Manager Lakeland Electric
Jody L. Finklea
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Jody L. Finklea General Counsel & Chief Legal Officer FMEA/FMPA
Jody Young
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Jody Young City Manager/Finance Director City of Bushnell
John Adkinson
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John Adkinson Manager of Energy & Business Services Lakeland Electric
Joseph Weldon
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Joseph Weldon Director of Generation Keys Energy Services
Kim Meeks
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Kim Meeks Business Systems Administrator City of Tallahassee
Kimika Ward
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Kimika Ward Supervisor Customer Operations City of Tallahassee
Kinn'zon Hutchinson
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Kinn'zon Hutchinson Director Customer Operation Gainesville Regional Utilities
Kristie Tadlock
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Kristie Tadlock Supervisor - Customer Operations City of Tallahassee
Lanita Walker
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Lanita Walker Environmental Engineer City of Tallahassee
Laurie Maldonado-Andujar
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Laurie Maldonado-Andujar Trainer Orlando Utilities Commission
Leanne Heinkel
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Leanne Heinkel Customer Service Supervisor Ocala Electric Utility
Leslie Gouty
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Leslie Gouty Supervisor of Utility Billing & Collections Kissimmee Utility Authority
Lisa Ralph
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Lisa Ralph Continuous Improvement Coordinator Orlando Utilities Commission
Lisa Robinson
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Lisa Robinson Customer Service Admin Assistant II City of Leesburg
Lisa Ward
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Lisa Ward Customer Operations Manager City of Tallahassee
Lynne Tejeda
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Lynne Tejeda General Manager & CEO Keys Energy Services
marilyn kenon
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marilyn kenon Customer Operations Supervisor City of Tallahassee
Mark T. McCain
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Mark T. McCain AGM of Public Relations & Member Services FMPA
Marvin Ayala
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Marvin Ayala Electric Utility, Deputy Director Ocala Electric Utility
Melisa Inanc
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Melisa Inanc Public Relations Specialist FMPA
Mercy Castillo
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Mercy Castillo Customer Contacts Manager JEA
Mia Browdy
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Mia Browdy Supervisor - Customer Operations City of Tallahassee
Michael Trevett
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Michael Trevett Call Center Manager Lakeland Electric
Michaela Gates
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Michaela Gates Customer Operations Manager City of Tallahassee
Nico Lauw
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Nico Lauw Customer Service City of Tallahassee
Nicole S. Albers
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Nicole S. Albers Public Affairs Manager FMEA
Olivia Minshew
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Olivia Minshew Assistant City Manager City of Wauchula
Renee Goode
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Renee Goode Government Relations Coordinator JEA
Rhonda Reaves-Smith
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Rhonda Reaves-Smith Business Project Manager City of Tallahassee
Rick Baldwin
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Rick Baldwin Customer Operations Traffic Analyst City of Tallahassee
Robert Bonetti
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Robert Bonetti FAS Director City of Alachua
Robert T. Growcock
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Robert T. Growcock Director, Residential Customer Contacts JEA
Robert W. Seaton
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Robert W. Seaton Customer Resolutions Manager City of Tallahassee
Sandra R. Wilson
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Sandra R. Wilson Deputy City Manager Ocala Electric Utility
Shannan Gibbs
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Shannan Gibbs Utility Account & Customer Service Specialist City of Tallahassee
Sharon Y. Causey
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Sharon Y. Causey Energy Delivery T&D Support Supervisor Gainesville Regional Utilities
Sheila Pressley
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Sheila Pressley Director, Customer Revenue Services JEA
Slobodan Ajdukovic
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Slobodan Ajdukovic Manager, Customer Service Kissimmee Utility Authority
Stacey Prieto
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Stacey Prieto Customer Account Specialist II City of Tallahassee
Stephanie Herlong
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Stephanie Herlong Utility Billing Supervisor City of Alachua
Steve Dorough
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Steve Dorough Call Center Supervisor City of Tallahassee
Susan Postans
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Susan Postans Vice President, Customer Service Kissimmee Utility Authority
Tammy E. Sherouse
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Tammy E. Sherouse Customer Service Supervisor Ocala Electric Utility
Tammy Hoff
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Tammy Hoff Public Education & Outreach Coordinator Ocala Electric Utility
Tara Thomas
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Tara Thomas Manager - Energy & Business Services Gainesville Regional Utilities
TJ Carlisle
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TJ Carlisle Customer Operations Manager City of Tallahassee
Tony Clayton
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Tony Clayton Supervisor, Public Education & Outreach Ocala Electric Utility
Veronica Martinez
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Veronica Martinez Customer Service Manager Ocala Electric Utility
Wendell Jones
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Wendell Jones Supervisor - Customer Operations City of Tallahassee
William C. Henry
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William C. Henry T&D Supervisor Ocala Electric Utility
William Douglas Peebles
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William Douglas Peebles Supervisor, AMI Operations Ocala Electric Utility

For More Information:

Elizabeth Bendele
Elizabeth Bendele
Manager of Member Services & Programs FMEA (850)224-3314x2

Preliminary Discussion Topics:

  • Current recommendations from the CDC as they impact and limit customer interactions
  • Utility responses to COVID-19 relating to customer service operations

Who Should Attend?

  • Directors, managers, supervisors, and representatives of customer service

Registration Information:

  • Open to all Florida municipal utility employees
  • No cost (please register to receive GoToWebinar details)
  • Webinar details will be emailed to you directly