Workshop overview
The Customer Connections Committee Mid-Year Workshop features presentations and roundtable discussions on various issues facing the changing utility industry. Frontline employees are updated on a variety of energy issues. The workshop provides a forum for participations to gain an understanding of key listening, complaint handling and communication skills.

Questions
Contact Cheryl Anderson, Director of Training and Member Services at (850) 251-5465.

 

FMEA, P.O. Box 10014, Tallahassee, FL 32302-2114
Tel: (850) 224-3314 Fax: (850) 224-2831 E-mail: fmea@publicpower.com
www.publicpower.com

For more than 60 years, the Florida Municipal Electric Association has supported and strengthened Florida's community-owned municipal utilities, their 6,000 employees, and the 2.8 million Floridians they serve. FMEA's Utility Training Institute offers statewide training and certification programs for Florida's municipal electric utilities, electric cooperatives and investor-owned utilities.

Hotel location
Hyatt Place Lakeland Center
525 W. Orange Street
Lakeland, FL 33815
(863) 413-1122
Room rate: $119 (Ask for the government rate)

Workshop location
City of Lakeland
Cleveland Heights Golf Course
2900 Buckingham Avenue
Lakeland, FL 33803
(863) 682-1260
Map