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Workshop overview
As a frontline utility employee your business day is largely devoted to communicating effectively and projecting a professional image. The Listen, Lead and Succeed Workshop is a unique and highly interactive professional development program that focuses on how to lead more effectively through the power of listening. Outstanding Leaders are Outstanding Listeners. Most people are better hearing themselves talk than they are listening to what others say. The value of listening is fundamental to effective leadership and team success.

By the end of this interactive program, you will leave challenged to build a continuous listening leadership focus through 4-POWER PACKED GOALS:
• Raise Your Listening Leadership Awareness: in all areas of your life 
• Receive Specific Assessment: on your Listening Leadership habits   
•Apply, Apply, Apply: learn specific Listening Leadership tools
•Action: develop concrete Listening Leadership action plans to use immediately

Who should attend
Customer Service Representatives, System Dispatchers, Customer Service Supervisors, Administrative Assistants, Meter Technicians, Billing Analysts, Meter Readers, Field Services Personnel, Energy Auditors, Cashier Specialist.

Instructor
Dr. Rick Bommelje, co-author of Listening Leaders: Ten Golden Rules to Listen, Lead & Succeed. Rick has over 30 years of professional experience in leadership, supervision, management, and adult education. Rick is an Associate Professor in the Department of Organizational Communications at Rollins College in Winter Park, Florida. Rick’s courses and seminars have benefited thousands of leaders from organizations worldwide including: Dow Jones and Company, Chrysler Corporation, Siemens Shared Services, Walt Disney World, AT&T, U.S. Army, Orlando Magic, FedEx and many others.

Registration fee (includes lunch)
$125 per person for FMEA utility members
$150 per person for non-members

Cancellations after May 26, 2008 will be charged 25% of the registration fee. No shows will be charged 50% of the registration fee.

Questions
Contact Cheryl Anderson, Director of Training and Member Services, (850) 251-5465.

Workshop location
Florida Municipal Power Agency
8553 Commodity Circle
Orlando, FL 32819
(407) 355-7767

FMEA, P.O. Box 10014, Tallahassee, FL 32302-2114
Tel: (850) 224-3314 Fax: (850) 224-2831
E-mail: fmea@publicpower.com • www.publicpower.com

For over 60 years, the Florida Municipal Electric Association has supported and strengthened Florida's community-owned municipal utilities, their 6,000 employees, and the 3 million Floridians they serve. FMEA's Utility Training Institute offers statewide training and certification programs for Florida's municipal electric utilities, electric cooperatives and investor-owned utilities.