Studies & Reports

Customer Service: Surveys, Reports and Statistics

• 2006 APPA National Customer Service Survey
• 2006 APPA Florida Customer Service Survey

• 2003 FMEA Customer Service Survey
• 2000 FMEA Customer Service Survey
  
  
• Florida Electric Utilties Undergrounding Assessment
  Phase I Final Report

Investor-Owned Utility: National Ratio Comparison 2002

• 2002 National IOU Ratio Comparision

Florida Investor-Owned Utilities: Revenue per kWh Comparisons

• 2004
• 2003
• 2002
• 2001
• 2000
• 1999
  

Florida Investor-Owned Utilities: Total Operations & Maintenace and Power Supply Cost Comparisons

• 2004
• 2003
• 2002
• 2001
• 2000
• 1999
  

Florida Investor-Owned Utilities: Operations & Maintenance other than Power Supply

• 2004
• 2003
• 2002
• 2001
• 2000
• 1999
• 1997