Presentations

A collection of past conference and workshop presentations is available for educational use only.

If you would like copies of any presentation not linked below, please e-mail Denise Hill at dhill@publicpower.com.

Presentations from AC 2010

Presentations from UED 2009

Presentations from AC 2009

Presentations from ECC 2008 

Presentations from AC 2008 

Presentations from ECC 2007 

Presentations from AC 2007

Presentations from ECC 2006 

Presentations from AC 2006

Presentations from ECW 2005

Presentations from AC 2005

Presentations from ECW 2004

Presentations from AC 2004

Presentations by Speaker

Annual Conference 2010

Using Energy Efficiency to Help Customers Lower Their Bills (pdf)
Bob Hunzinger, General Manager, Gainesville Regional Utilities

Biomass and Biofuels – Florida’s Most Promising Renewable Energy Resource (pdf) Jay Levenstein, Deputy Commissioner, Florida Department of Agriculture, Tallahassee

5 Issues on the Horizon and Action You Need to Take Today to Prepare Your Organization for Tomorrow
Harold Adams P.E, Senior Planning Engineer, Downes Associates, Salisbury, Md.

Controlling Fuel Costs When Markets Fluctuate (pdf)
Edwin Norse, Principal, Norse Associates, Portland, Conn. 

Financial Outlook 2010: America in Transition (pdf)
John Augustine, CFA, Chief Investment Strategist, Fifth Third Private Bank

Getting Your Message Heard – Communicating to Reach Your Community (pdf)
Lisa Nason, APR, Vice President, Ron Sachs Communications, Orlando

Citizen Advisory Boards: Options and Effectiveness for Representing Outside-City Limit Customers (pdf)
Doug Thomas, City Manager, City of Lakeland

Giving Your Organization a Check Up (pdf)
Steve VanderMeer, Senior Vice-President, Planning and Marketing, Hometown Connections, Ft. Collins, Colo.

Cyber-Security and Public Power (pdf)
Peter David Vickery, Executive Vice President, N-Dimension Solutions Inc., Richmond Hill, Ontario

Excess Capacity in a Buyer’s Market: Advantages for Buyers and Sellers (pdf)
Bill May, Senior Project Manager, R. W. Beck, Orlando

Utility Education Trade Show Days 2009

General Session

How will the Smart Grid Change the Way We do Business?
Mike Bates, Vice President, GridPoint Inc., Arlington, Virginia

Florida’s Public Power Community Service Awards and Legislative Update
Barry Moline, Executive Director, FMEA


Customer Connections

Implementing Social Media Communications with Your Customers (Gainesville)
Chris Gent, Vice President of Corporate Communications, Kissimmee Utility Authority

Implementing Social Media Communications with Your Customers (Jupiter)
Julio Barroso, Communications and Marketing Coordinator, Keys Energy Services

How Utilities are Using Interactive Voice Response to Enhance the Customer Experience
Ervin Taylor, Senior Regional Manager Milsoft Utility Solutions, Abilene, TX

How to Handle your Customers Filing Bankruptcy Accounts
Jody L. Finklea, Assistant General Counsel and Manager of Legal Affairs, Florida Municipal Power Agency and Florida Municipal Electric Association, Tallahassee, FL

The Smart Grid: Transforming Customer Service
Everett Perkins Jr., Vice President of Business and Project Development, Atlanta, Georgia

Safety & Training

New Fire Resistant Clothing Regulation: What is Really Required?
Jody L. Finklea, Assistant General Counsel and Manager of Legal Affairs, Florida Municipal Power Agency and Florida Municipal Electric Association, Tallahassee

Storm Restoration and Safety Preparedness
Gary L. McKenzie, Electric Safety/Training Coordinator and Tracy Maxwell, Director of Vegetation Management, Gainesville Regional Utilities

Joint Session with Lineworker Training Breakout Session

First Aid Equipment for Lineworkers Working in Remote Areas
James Barr, Altra Medical/Philips, Pinellas Park

Transmission and Distribution Session

The Impact of Bi-directional Power Flow from Distributed Resources on Substations, Subtransmission and Transmission
Wayne Hartmann, Vice President of Marketing, PowerSecure, Wake Forest, NC

Life Extension and Safety Benefi ts of Underground Equipment Inspection and Repair
Kevin Niles, Product Manager, Corrosion Services, Osmose Utilities Services Inc, Buffalo, NY

Using Mobile Technology, GPS, Data Collection, and Data Maintenance in the Field
Ervin Taylor, Senior Regional Manager Milsoft Utility Solutions, Abilene, Tex.

LED Lighting: Technology, Economics and Comparison to Existing Lighting Options
Diana McManaway, Partner, Paul Stentiford, Partner, LED Distributors of Florida, Ocala

Lineworker Training Session

The Art of Balancing Production with Safety
Charlie Russell, Safety Coordinator, City of Lakeland

Safety Procedures for Grid-Connected Photovoltaic Systems
Milva Hidalgo, Gainesville Regional Utilities

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Annual Conference 2009

The Climate at the Federal and State Level for Climate Change Action
Robert Kappelmann, Energy and Environmental Policy Consultant, RLK Associates, St. Augustine

The Business Case for Energy Efficiency and Renewable Energy
Glenn Cannon, Former General Manager, Waverly, Iowa, Light and Power, and Energy Consultant, Myrtle Beach, SC

The Financial Outlook for Public Power Utilities
Dan Aschenbach, Senior Vice President, Moody’s Investor Service, New York, NY

Florida’s Economy – When Will We Return to the Good Ol’ Days?
Sean Snaith, Ph.D., Director, Institute for Economic Competitiveness, College of Business Administration, University of Central Florida, Orlando 

Understanding the Value of Your Electric Utility
Jeff Tarbert, Senior Vice President, Member Services, American Public Power Association, Washington, D.C.

An Electric Utility’s Rights and Obligations When a Customer Files for Bankruptcy
Jody Finklea, FMEA-FMPA Associate General Counsel, Tallahassee

Governing in Difficult Times
Jeff Tarbert, Senior Vice President, Member Services, American Public Power Association, Washington, D.C

The Smart Grid Explained – Technology, Benefits and Costs
Sean Dempsey, CPM, Manager, Florida Operations, WESCO Distribution, Inc., Ft. Myers

Understanding Your Financial Statement – What Your Audit Report is Really Telling You
Mark White, CPA, Audit Partner, and Helen Painter, CPA, Audit Partner, Purvis Gray & Company LLP, Ocala

Building Local Electric Vehicle Infrastructure to Grow Your Load and Reduce Your Carbon Footprint (pdf)
Ron Phillips, Director or Training/Sales, Solar Source, Inc., Largo

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Energy Connections Conference 2008

Presentations from many of the speakers are listed below. Presentations will be added as they become available. To view, please click on the speaker's name below. Some files are large and may take several minutes to download.

General Session

OUC - The Reliable One - What’s Behind the Tagline?
Roseann Harrington, Vice President, Marketing, Communications and Community Relations

OUC - The Reliable One - Leaving up to the Name
Steve Langley, Director of Distribution Construction and Maintenance, Orlando Utilities Commission

How will Electric Utilities meet the Future Demands for Power in the U.S?
Nick Guarriello, Interim General Manager, Florida Municipal Power Agency

Florida‘s Public Power Community Service Awards and Legislative Update
Barry Moline, FMEA Executive Director

Lead Smart – High Performance Leadership
Jason Young, LeadSmart Inc, Dallas, Texas

Customer Connections

Improving Customer Service with Energy Audits
David Byrne, Director of Energy Service, City of Tallahassee

Low-income Energy Efficiency Programs: Neighborhood Energy Saver Program
Melvin Philpot, Development Coordinator, Progress Energy, Winter Park

Lakeland Electric: Call Center Success Stories
Karen Thompson, Call Center Manager, Lakeland Electric

T&D and Safety & Training Security of substations and other facilities - Dealing with Copper Wire Theft
Mike Provencher, Perimeter Protection Specialist, GDI Global LLC, Oakbrook, Ill.

Safety & Training

Framing the Debate: Maintaining a Safety Culture during Challenging Times 
Charlie Russell, Safety Coordinator, Lakeland Electric

The Path to Zero
Corey Zeigler, Health and Safety Manager for Energy Delivery, Progress Energy, St. Petersburg

Security of substations and other facilities - Dealing with Copper Wire Theft
Mike Provencher, Perimeter Protection Specialist, GDI Global LLC, Oakbrook, Ill.

Workforce and Training Initiatives at OUC
Dr. Audrey Brown, Senior Human Resources Consultant and Lou Calatayud, Administrator Organization Training and Development, OUC
Power Delivery Systems, Clemson, SC

Is Multitasking REALLY Working for You?
Mike McCleary, Safety and Training Specialist, FMPA, Orlando

Transmission and Distribution Session

System Reliability - The "Green" Initiative
Jana Jenkins, Consultant, Synergetic Design, Raleigh, NC

Innovations in Conservation Voltage Programs – Reaping the Benefits of Controlled Voltage Profiles
E. Tom Jauch, BECO Application Consultant, Beckwith Electric, Sun City

Post-Storm Forensics and the Impact on Your Asset Management Strategy
Robert Grant, Vice President, Operational Excellence, KEMA, Rosewell, Ga., and David Bonk, Director – Sales, Osmose Utilities Services, Longwood, Fla.

Using the Smart Grid to Provide Next-Gen Customer Service
Dana Kinlaw, Regional Manager Carina Technology, Inc.

Outdoor Lighting Requirements of the 2007 Federal Independence Energy Act, and LED Outdoor Lighting: A Lighting Industry and Application Paradigm Shift
Nicholas Chintala, Utility Sales Manager - Eastern Region, GE Lighting Systems, Hendersonville, NC

Using Software Programs to Assure Joint Use Poles Meet National Electrical Safety Code Strength and Clearance Requirements
Malcolm Young, Engineer -- Software Development, Powerline Technology, Clanton, Ala

Annual Conference 2008

Nuclear Power -- The Pros, Cons and Projected Rate Impacts
Jerry Paul, Senior Advisor, Clean & Safe Energy (CASE) Coalition, President, Capitol Energy LLC, Sarasota

The Greening of the Electric Utility Industry
Mark Crisson,President & CEO, American Public Power Association, Washington, D.C.

Green Coal: American's Future Fuel
Fred Palmer,Senior Vice President of Government Relations, Peabody Energy, St. Louis, MO

Protecting Consumers in an Era of Rising Prices
J.R. Kelly, Director, Public Counsel, Office of Public Counsel, State of Florida, Tallahassee 

Florida’s Economy and the Tough Choices We Face
Carol Weissert, Ph.D, Director of the LeRoy Collins Institute and Professor of Political Science, Florida State University

The New Florida Commission on Energy and Climate – What It Means to You
Jeremy Susac, Director, Florida Energy Office, Tallahassee

Who Will Win the 2008 Presidential, Congressional and State Elections?
Lance deHaven-Smith, Ph.D, Professor of Public Administration & Policy, Florida State University

Customer Representation: The "Inside-Outside" Issue & How to Address It
James Stanfield, General Manager, Lakeland Electric

Successful Methods for Helping Low-Income Customers
Roger Colton, Principal, Fisher, Sheehan & Colton, Belmount, Mass

Lessons Learned from the Successful Solar Energy Program in Cloudy Germany
Ed Regan, FMEA Vice President and Assistant General Manager for Strategic Planning, Gainesville Regional Utilities

Helping Large Customers Lower Their Costs and Reduce Their Carbon Footprint (pdf)
Jay Wheeler, Account Executive, Siemens Building Technology Inc., Energy & Environmental Solutions, Winter Park

Tallahassee’s Aggressive Demand-Side Management Effort
Kevin G. Wailes, General Manager, Electric Utilities, Tallahassee

Presentations from many of the speakers are listed below. Additional presentations are being added as they become available. To view, please click on the speaker's name below. Some files are large and may take several minutes to download.

General Session
JEA’s Emerging Conservation Initiatives
Bruce Doueck, Manager Conservation Programs, and
Richard Vento, Director of Data Integration, JEA

Enjoying Every Single Day and Realizing Your Greatest Potential
Dr. Gayle Carson, Carson Research Center, Miami Beach, Fla.

Effectively Managing and Reducing the Impact of Critical Incidents Diane F. Fojt, CEO Corporation Crisis Management Inc., Tampa, Fla.

Tallahassee’s Road Map to Smart Metering
Reese Goad, Director of Utility Accounting, City of Tallahassee, Fla.

Climate Change Action: What’s Going On, What’s Going to Happen and What Do We Tell Our Customers?
Barry Moline, FMEA Executive Director

Customer Connections
Unlocking the Value of Customer Satisfaction Surveys
Chris Gent, Vice President of Corporate Communications, KUA

Providing Energy Efficiency Programs and Promotions
Jana L. Jenkins, E.I., Consultant, Synergetic Design Inc. Raleigh, NC

Advanced Meter Reading: JEA’s Implementation and Customer Service Applications
O. Wayne Young, Director of Meter Reading, Billing and Collections, JEA

Good to Great Communication Skills (pdf)
Student's guide Communication
Instructor's guide_Communication
Parrish Taylor, President/CEO, Taylor-Made Communications Inc., Alexandria, La.

Electronic Payment Update – The Game that  Banks Play
Daniel Sloan, President, Automated Merchant
Systems Inc., Altamonte Springs

Your Lighting Program: How to Increase Operational Efficiency, Revenue and Customer Satisfaction
Aaron Bradshaw, Manager of Marketing 
CHELCO, DeFuniak Springs 

Potential Patent Implications of Online Bill Payment
Jody Finklea, General Counsel, FMEA/FMPA

Credit and Collections Audit Evaluations
Thom Majka, Practice Leader, DebtNext
Consulting Group, Fairlawn, Ohio

GIS Session

Video Data Capture – A Cost-effective Alternative for Joint Use Collection & Reconciliation
Andy Beardslee, Product Manager  of Video Data Capture, Osmose Utilities Services, East Syracuse, NY

GIS, GPS and GEODatabases
Michael Jenkins, Vice President, Power Delivery Systems, Clemson, SC

GIS at KUA–Icing on the Cake
Ken Beville, Manager of GIS, KUA

Mobile GIS and Transmission Inspection and Maintenance System Applications
Howard Blevins, Vice President of Business Development, 3-GIS, Decator, Ala.

Spotlight on Vegetation Management for GIS
Chris Kelly, Co-founder, Clearion Software

Safety & Training

Who is Your Safety Leader? 
Danny Raines, Safety Consultant, Georgia Power, Atlanta, Ga.

Improving Your ARC Flash Program
Keith Gavin, Southern Regional Manager, Pro-Am Safety, Statesboro, Ga.
 
Online Apprentice Lineman Training
Parrish Taylor, President/CEO, Taylor-Made 
Communications Inc. Alexandria, La.

Who’s Going to Disney World After OUC’s Boot Camp?
Steve Langley, Director of Distribution Construction and Maintenance, OUC

Is Your Utility Following the Four Rules of Cover-up?
Danny Raines, Safety Consultant, Georgia
Power, Atlanta, Ga.

Safe Grounding Practices
Michael Jenkins, P.E., Vice President, Eastern Division, 
 Power Delivery Systems, Clemson, SC

Advantages of a NIMS Compliance System
Marty Senterfitt, District Chief Safety, Jacksonville Fire Rescue, Jacksonville

Transmission and Distribution Session

Undergrounding Electric Distribution: Cost Effectiveness, Reliability and Aesthetics
Richard Brown, Vice President, InfraSource Technology, Raleigh, NC

City-wide Undergrounding – It Can Be Done
Terry Hotard, Electric Utility Director, City of Winter Park

Impact of National Electric Safety Code Extreme Wind Loading Design on Distribution Construction for Coastal and Inland Utilities
Mike Good, Senior Project Manager, Stanley Consultants Inc., West Palm Beach

Copper Wire Theft – Solutions for an Expensive Epidemic
James Fetzer, President, James Fetzer & Associates LLC, Knoxville, Tenn.

Spill Prevention, Control and Containment  (SPCC) – New Requirements and Impacts
Wade A. NarinvanCourt, Project Engineer, URS Corp., Hallowell, Maine

Improving Your Emergency Preparedness and Storm Response
Mike Sutton, Florida Regional Business Manager and David Stephens, Project Manager, Synergetic Design Inc., Lutz

Using AURSI for Higher Reliability and Managing Supplies in an Emergency
John Tingue, Chairman of the Board, AURSI, Alachua

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Annual Conference 2007

Climate Change — It’s Happening and We Need to Act Now
Dr. Jeffrey Chanton, The John Widmer Winchester Professor of Oceanography, Florida State University, Tallahassee

Climate Change — It’s Real, but Let’s Not Overreact
William O’Keefe, CEO, George C. Marshall Institute, Washington, D.C.

Climate Change — Florida is Ready for Action
Stephen C. Adams, Director, Climate Change Policy, and Office of Strategic Projects and Planning, Florida Department of Environmental Protection, Tallahassee  

General Electric’s Ecomagination Vision — Addressing Tomorrow’s Challenges Today
Katharine Richter Brass, Program Director - Ecomagination, GE Energy, St. Pete Beach

The Role of Policy Makers in a Complex Electric Utility Industry
Dr. Jeffrey Tarbert, Senior Vice President, American Public Power Association, Washington, D.C.

What Makes the Great Ones Great, and How You can Achieve Your Own Greatness
Don Yaeger, President, 180 Communications, Tallahassee

Legal and Political Hurdles to New Nuclear Power in Florida
Steven L. Miller, Vice President, Division General Counsel and Secretary, Constellation Generation Group, Baltimore, Md. Alex Glenn, Deputy General Counsel, Progress Energy Florida, St. Petersburg
Ben Nelson, State Meteorologist, State of Florida  

Energy Policy in the New Congress: Are Democrats Different?
Michael Nolan, President, MJN Consulting, Arlington, Va.

Roundtable Discussion on Policy Makers’ Roles and Responsibilities — Come with Ideas to Discuss
Dr. Jeffrey Tarbert, Senior Vice President, American Public Power Association, Washington, D.C.

Cost Control Through Collaboration
Michael Brost, JEA Vice President, Electric Systems and Interim CEO, Colectric Partners Inc., Jacksonville

Addressing Climate Change with Programs that Make Sense and Save your Customers’ Money David Barclay, Utility Analyst, Strategic Planning,
Gainesville Regional Utilities Charlie Wright, Conservation Administrator, Orlando Utilities Commission Tara Thomas, Residential Conservation Supervisor, Gainesville Regional Utilities

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Energy Connections Conference 2006

Presentations from many of the speakers are listed below. Additional presentations are being added as they become available. To view, please click on the speaker's name below. Some files are large and may take several minutes to download.

General Session
Using Automatic Meter Reading for a Powerful Communication and Measurement Future,
Louis Santilli, Project Manager, Progress Energy, Clearwater

A Pandemic Flu: What Your Utility Needs to do Now to Prepare,
John Decker, R.Ph., C.I.H., Senior industrial hygienist, National Institute for Occupational Safety and Health, Atlanta, GA

Why the Florida Public Service Commission is Concerned about Reliability and Your Customers, Barry Moline, FMEA Executive Director

Failure is Not Final: Creating a Culture of Learn from Your Mistakes
Commander Scott D. Waddle, United States Navy (retired)

Avoiding Workforce Shortages by Developing, Hiring and Training a High-Quality Staff,
Jennifer Grove, workforce development coordinator, Gulf Power Company, Pensacola

Customer Connections
Developing Recruiting and Testing Strategies to Reduce Turnover, Stephanie Hinson, Career Development Coordinator, Lakeland Electric

Targeting Identity Theft: Protecting the Utility and Your Customers, Special Agent Kevin Klim, Federal Bureau of Investigation, Tampa

The Easy Button: Automating Meter Disconnects, Benjamin Harbin, Vice President, Sales, Carina Technology, Inc. and Jane Mallory, Customer Accounts Manager, City of Leesburg

Workforce Solutions: Creating a Virtual Staff, Jaime Torres, Customer Accounts Coordinator and Andy Cosper, Manager of Customer Accounts, KUA

GIS Session
Using Your Existing Asset Management Process for Storm Preparedness and Asset Maintenance to Maintain Inspection Cycles for Recordkeeping and Reporting, Kyle Williams, Business Development Manager, Advantica, Inc., Mechanicsburg, Penn.

GIS Beyond Mapping, Michael Jenkins, Vice-President Eastern Division, Power Delivery Systems, Clemson, S.C.

Creating Effective Data for Routing and Fleet Management, Mark Brown, Vice-President, Logics Software, Raleigh, N.C.

Implementing A Cost Effective Data Collection Solution for the Utility Enterprise: Mobile, Desktop and Web, Jeff Carnes, Business Development, GeoAGE Inc., Gainesville
 
Safety & Training
NFPA70E Rule and Requirements: Electrical Hazards Analysis and Proposed Revisions to OSHA Regulation 29 CFR 1910.269, Dennis K. Neitzel, CPE. Senior Member, IEEE, AVO Training Institute, Inc., Dallas

Confined Space vs. Enclosed Space Training, George Hayes, Training Coordinator, OUC

2007 National Electrical Safety Code: Key Updates for the Electric Utility Industry, Michael Jenkins, Vice-President Eastern Division, Power Delivery Systems

Review of the new ANSI A10.31 2006 Standard for Digger Derrick Truck Operator Training,
Michael Anderson, Director of Product Engineering, Creedmoor, N.C.

Making Minutes Matter: First Voice Self Contained Emergency Treatment, Annette Carter, Executive, Think Safe Inc., Hiawatha, Iowa

Conducting an Effective Safety Accident Investigation, Clyde Roberds, Manager of Safety and Health, Energy Delivery, TECO, Tampa

Transmission and Distribution Session
Using Your Existing Asset Management Process for Storm Preparedness and Asset Maintenance to Maintain Inspection Cycles for Recordkeeping and Reporting, Kyle Williams, Business Development Manager, Advantica, Inc., Mechanicsburg, Penn.

Current State of Affairs with Expert Transformer Monitoring and Diagnostic Systems, Identifying which Parameters can and Should be Measured and Why, Damon Jones, Siemens Power Transmission and Distribution, Wendell, N.C.

Improving Long Term Reliability with Inspection Programs, Mark Miller, Engineer,
EDM International, Inc., Ft. Collins, Colo.

SCADA in the 21st Century: Overview of the SCADA Industry, its Use Today and Utility Case Study, Bill Rambo, Vice President, Business Development, Survalent Technology, Spokane, Wash.

Technology Risk Mitigation Approaches for an Evolving Power Grid, Rick Meeker, Program Development Manager, FSU Center for Advanced Power Systems, Tallahassee

Increasing Pole Life by Assessing Pole Strength and Load During Inspections, Elizabeth Harris, Project Engineer, Osmose Utilities Services, Inc., Tyrone, Ga.

How to Conduct Extreme Wind Loading Calculations on Distribution Poles, Malcolm Young, P.E., Engineer, PowerLine Technology, Inc., Clanton, Ala.

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Annual Conference 2006

EPAct 2005: What Does it Mean for My Municipal Electric Utility?
Cynthia Bogorad, Partner, Spiegel & McDiarmid

The Future of Power Supply, Transmission and Reliability in Florida
Lisa Polak Edgar, Chairman, Florida Public Service Commission, Tallahassee

Florida's 2006 Post Legislative Session Report: Energy Policy and Substation Siting
Jody Finklea, Associate General Counsel, FMEA/FMPA, Tallahassee  

Evaluating the CEO from Top and Bottom
Nancy Gemski, Chairwoman, Board of Directors, Kissimmee Utility Authority and James C. Welsh, President and General Manager, Kissimmee Utility Authority

The Future of the Electric Utility Industry and the Impact on Florida
Jeffrey Lyash, President & CEO, Progress Energy Florida  

Beg, Borrow or Steal: As Baby Boomers Move on, how will you Staff your Utility
Janine Moon, Master Certified Career Coach, CompassPoint Coaching LLC, Columbus, Ohio

Anatomy of a Hurricane: How they Form, Where they Move, and Why they are so Dangerous
Ben Nelson, State Meteorologist, State of Florida  

Proposed Federal Legislation: CO2 Regulation, Captive Rail, Telecommunications and New Energy Policy
Michael Nolan, President, MJN Consulting, Arlington, Va.

How to Improve your Bond Rating
Karl Pfeil, III, Managing Director, Fitch Ratings, New York

Understanding and Improving Customer Satisfaction for Business Customers
Tertia Speiser, Senior Research Associate, E Source, Boulder, Colo.

Communicating with the Public on Tough Issues: Siting New Nuclear, Coal, and Transmission Facilities
Steven Vancore, President, VancoreJones Communications, Inc., Tallahassee

Engaging Newspaper Editorial Boards to Shape Public Opinion
Dan Ward, Vice President, Curley and Pynn Public Relations Management

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Energy Connections Workshop and Trade Show 2005

General Session
Top Utility Mega Trends and Developing an Approach for Successful Succession Planning
Brad Jurkovac, Managing Partner, EMA Inc., Tampa

Customer Connections
Keys to a Sustainable and Productive Customer Service Organization
Brad Jurkovac, Managing Partner, EMA Inc., Tampa

JEA Balanced Billing Program: Lessons Learned
Jay Yarnell, Director, Rates and Marketing Development, JEA

Developing a High Performance Customer Service Management Team
Rosetta Lue, Director of Customer Service, Lakeland Electric

Are Internal Communications Worth your Time and Money
Paul Wyche, Jr., President, Wyche and Associates, Casselberry

Energy Policy Act 2005: The Impact on Energy Efficiency and Renewable Energy
Jennifer Szaro, Solar Energy Analyst, Florida Solar Energy Center, Cocoa

Enhancing Customer Services with Advanced Metering Solutions
Mark French, Director of Marketing, Distribution Control Systems, Inc., Hazelwood, Mo.

Safety and Training
Proper Slinging and Rigging Techniques
Joey Bannerman, ElectriEdu Tec, Raleigh, N.C.

Determining Contractors and Sub-Contractors' Safety Capabilities
Bob Varnon, Manager, Integrated Safety Services, Lake Mary

Lakeland Electric's Performance Monitoring System
Bruce Sanders, Safety and Training Specialist, Lakeland Electric
Joey Tamondong, Training Specialist, Lakeland Electric

Proper Insulating and Isolating Procedures
Joey Bannerman, ElectriEdu Tec, Raleigh, N.C

Safety Management Audits: Are you in Compliance?
Pam Tompkins, CSP, CUSA, President, SET Solutions, LLC, Ballentine, S.C.

Joint Session: Safety and Training, T&D and Generation & Power Supply
Reducing Arc-flash Burns: The Hazard, Current Regulations, Protective Equipment, and the OSHA "Standard of Care"
Bruce Bleser, Projects Director Industrial Projects, Black & Veatch, Kansas City, Mo.

APPA's Reliable Public Power Provider (RP3) Program-Setting the Standard in Safety & Reliability
Jim Stevens, Support Services Manager, City of Vero Beach

Transmission and Distribution
Managing T&D Assets through Inspections
Mark Miller, Engineer, EDM International, Inc., Ft. Collins, Colo.

Insulation Coordination for Electric Distribution Systems
Lloyd Shank, Project Development Manager, Florida Municipal Power Agency, Orlando

Disaster Assessment and Recovery
J.R. Dodd, Manager, Distribution Maintenance, JEA, Jacksonville

Lightning Protection:Theory and Application
David Kvaltine, Supervising Engineer, Utilities, Gainesville Regional Utilities

Increasing Substation Reliability with Composite Insulators
Grady Denton, Product Manager-Substation Insulators, McClean Power Systems, York, S.C.

Joint Session: Safety and Training, T&D and Generation & Power Supply
Reducing Arc-flash Burns:The Hazard, Current Regulations, Protective Equipment, and the OSHA "Standard of Care"
Bruce Bleser, Projects Director Industrial Projects, Black & Veatch, Kansas City, Mo.

APPA's Reliable Public Power Provider (RP3) Program-Setting the Standard in Safety & Reliability
Jim Stevens, Support Services Manager, City of Vero Beach

Generation and Power Supply
Comparison of Generating Options for 50 MW and Smaller
Alexander Grier, Vice President, Downes Associates, Inc., Salisbury, Md.

Overview of IGCC for Power Generation
Randall Rush, Director, Power Systems Development Facility, Southern Company Services, Inc., Wilsonville, Ala.

Dry and Wet Scrubbers: Best Applications and Achievable Emission Levels
John Toher, Technical Consultant, Lurgi Lentjes North America, Inc./IJM Consulting, Reisterstown, Md.

Microturbines Update-Perfect for the Right Application
David Dewis, President and COO, Elliott Microturbines, Inc., Stuart

Joint Session: Safety and Training, T&D and Generation & Power Supply
Reducing Arc-flash Burns: The Hazard, Current Regulations, Protective Equipment, and the OSHA "Standard of Care"
Bruce Bleser, Projects Director Industrial Projects, Black & Veatch, Kansas City, Mo.

APPA's Reliable Public Power Provider (RP3) Program-Setting the Standard in Safety & Reliability
Jim Stevens, Support Services Manager, City of Vero Beach

Annual Conference 2005

Federal Energy Legislation — Finally? Implications for your Community
Cynthia Bogorad, Partner, Spiegel & McDiarmid

Why We Chose Public Power — The Nuts and Bolts of Winter Park
Dennis Eastman, President, ENCO Utility Services

Lessons Learned and Best Practices from Utilities Experiencing Disasters
Charlie Fisher, Director, Utility and Critical Infrastructure Practice, James Lee Witt Associates

Moving Towards One System
Roger Fontes, President & CEO, Florida Municipal Power Agency 

The Many Sides of Climate Change and Implications for New Generation
Bob Kappelman, Environmental Consultant, RLK & Associates 

Why We Chose Public Power — The Nuts and Bolts of Winter Park
Randy Knight, Assistant City Manager, City of Winter Park

Rate Design Philosophy and Mechanics — How to set Rates for Fairness Across Customer Classes
Joe Linxwiler, President, Linxwiler Consulting Services, Inc.

Energy Connections Workshop and Trade Show 2004

T&D lessons learned from the 2004 hurricane response

Mutual Aid Responsiveness Evaluation 2004

General Session
Out of Sight, Out of Mind – Are Underground Utilities the Answer to Better Reliability and Faster Storm Response?
Brad Johnson, President, ACN Energy Ventures, Falls Church, Va.

Customer Connections
Giving Customers Control: Pay-as-you-go Metering
Ed Thomas, Operations Manager, Supply Chain Management, OUC
Rich Mueller, President, Widefield, LLC, Scottsdale, Ariz

Communicating with Customers: Lessons Learned from the 2004 Hurricane Season
Facilitator: Cheryl Anderson, FMEA

Safety and Training
Developing a Good Written Test and Growing our own: Lakeland Electric’s Energy Supply Trainee Program
Stephanie Hinson, Career Development Manager, City of Lakeland
Lisa Burrow, Utility Education Representative, City of Lakeland

Improving the Safety Culture: Incident Prevention
Ken Baker, Safety Client Manager, Progress Energy Florida, Haines City

Infrared Technology for the Utility Industry and Beyond
John G. Fricot, District Sales Manager, FLIR Systems, Lutz

Developing Employees Promotes Safety
Tom Reichenbach, Senior Craft/Technical Trainer -Transmission, Progress Energy Florida, Lake Mary

Transmission and Distribution
Ten Ways to Improve the Reliability of your Distribution Designs
Christopher Brooks, P.E., Power Delivery Associates, Inc., Smyrna, Ga.

Computerized Management Improves Condition-based T&D Maintenance
Richard Wernsing, Business Systems Leader, Public Service Electric & Gas, Newark, N.J.

The Pros & Cons of Outsourcing Engineering, Procurement & Construction
Donald Blackmon, Vice President, Business Development, Shaw Energy Delivery Services, Charlotte, N.C.

T&D Lessons Learned from the 2004 Hurricane Response

Joint Session: T&D and Generation & Power Supply
Lessons Learned from the City-wide Tallahassee Outage
Gary Brinkworth, Manager of Electric Utility Strategic Planning, City of Tallahassee Electric Department

Generation and Power Supply
Rental Generation — An Alternative for Improved Reliability
Rob McGarrah, Manager, Power Production, City of Tallahassee Electric Department

Case Study: The Costs and Benefits of Adding 23 MW of Gas and Oil-fired Generation
Lex Grier, Vice President, Downes Associates, Inc., Salisbury, Md.

Natural Gas: When will Prices come Down?
Jerry Warren, Managing Consultant, G.E. Warren & Associates, Orlando

What you don’t Know CAN Hurt you — Update on Federal Clean Air Proposals
Bob Kappelmann, Energy & Environmental Policy Consultant, St. Augustine

Joint Session: T&D and Generation & Power Supply
Lessons Learned from the City-wide Tallahassee Outage
Gary Brinkworth, Manager of Electric Utility Strategic Planning, City of Tallahassee Electric Department

Geographic Information Systems
GO! Sync Enabling Technology for Using ArgGIS in the Field — A Case Study
Tim Dec, East Coast Sales Manager, Tadpole Cartesis, Baldwinsville, N.Y.

Road Map to Develop a Real-Time Web-Based Mapping Application
Xiaodong Hong, GIS Manager, Avineon, Inc., Alexandria, Va.

Annual Conference 2004

General Session
Building Community Relationships to Get Ahead of Bad News
Roger Pynn, President, and Dan Ward, Vice President, Curley & Pynn Marketing Communications, Orlando

Who Will Win Florida and the Presidency?
Dr. Lance deHaven-Smith, Professor of Public Administration and Policy, Florida State University, Tallahassee

Being Successful in an Era of Rapid Change
Susan Story, CEO, Gulf Power Company, Pensacola

The Future of Fuels
The Pros & Cons of Coal
Louis Prentis, President, Energy Services Group, Saline, Mich.

Natural Gas: When Will Prices Come Down?
Phil Duran, Senior Project Manager, Burns &McDonnell, Kansas City, Mo.

Power - Fact or Fiction?
Ron Green, Section Manager, Safety Engineering, Science Applications International Corporation, Oak Ridge, Tenn.

The Real State of Renewable Energy
Ryan Pletka, Renewable Energy Project Manager, Black & Veatch,
Kansas City, Mo.

Breakout One – Legal Seminar

When Streetlights Go Dark: Legal Liability Now and a Preview of what's to Come
William T. (Bill) Stone, Esq., Attorney for Clay Electric Cooperative, Cole, Stone, Stoudemire & Morgan, P.A., Jacksonville

Breakout Two – Policymakers Forum

Utility Rates: What's Inside Them and what's it all Mean?
Ted Szymankiewicz, Principal & Senior Director, R.W. Beck, Inc., Orlando

Breakout Three – Controlling Costs and Providing Outstanding Service for Today and Tomorrow

Easy Ways to Cut Costs in Purchasing
Chris Martoglio, President, CMI Management Consulting, St. Augustine

Broadband Communications Over Powerlines - Ready for Primetime?
Jeff Norman, Director, Business Development, Current Communications Group, Germantown, Md.

Hydrogen Biotechnology and Its Potential Role in the Future of Electrical Generation
Tasios Melis, Ph.D., Professor of Enzymology, University of California, Berkeley, Calif.

Archive by speaker's last name
Baker, Ken, Safety Client Manager, Progress Energy Florida, Haines City
Improving the Safety Culture: Incident Prevention

Blackmon, Donald, Vice President, Business Development, Shaw Energy Delivery Services, Charlotte, N.C.
The Pros & Cons of Outsourcing Engineering, Procurement & Construction

Bleser, Bruce, Projects Director Industrial Projects, Black & Veatch, Kansas City, Mo.
Reducing Arc-flash Burns: The Hazard, Current Regulations, Protective Equipment, and the OSHA "Standard of Care"

Blodgett, Tim, President and CEO, Hometown Connections, Golden, Colo.
Connecting with your Customers

Bogorad, Cynthia, Partner, Spiegel & McDiarmid
Federal Energy Legislation — Finally? Implications for your Community

Boswell, Randy, Vice President, Market Strategy, JEA, Jacksonville
Are you Ready for some Football? JEA's Preparations for the 2005 Super Bowl

Brinkworth, Gary, Manager of Electric Utility Strategic Planning, City of Tallahassee Electric Department
Lessons Learned from the City-Wide Tallahassee Outage

Brooks, Christopher, Power Delivery Associates, Inc., Smyrna, Ga.
Ten Ways to Improve the Reliability of your Distribution Designs

Bullock, Clint, Director of Commercial Services, OUC
BIG Lessons Learned from the 2004 Hurricane Season

Burrow, Lisa, Utility Education Representative, City of Lakeland
Developing a Good Written Test and Growing our own: Lakeland Electric’s Energy Supply Trainee Program

Davis, Rod, Vice President, Florida Operations, ENCO Utility Services, Winter Park
Why we Chose Public Power--The Nuts and Bolts of Winter Park

Dec, Tim, East Coast Sales Manager, Tadpole Cartesis, Baldwinsville, N.Y.
GO! Sync Enabling Technology for Using ArgGIS in the Field — A Case Study

deHaven-Smith, Lance, Professor of Public Administration and Policy, Florida State University, Tallahassee
Who will Win Florida and the Presidency?

Denton, Grady, Product Manager-Substation Insulators, McClean Power Systems, York, S.C.
Increasing Substation Reliability with Composite Insulators

Dewis, David, President and COO, Elliott Microturbines, Inc., Stuart
Microturbines Update-Perfect for the Right Application

Dodd, J.R., Manager, Distribution Maintenance, JEA, Jacksonville
Disaster Assessment and Recovery

Duran, Phil, Senior Project Manager, Burns & McDonnell, Kansas City, Mo.
Natural Gas: When will Prices Come Down?

Eastman, Dennis, President, ENCO Utility Services
Why we Chose Public Power — The Nuts and Bolts of Winter Park

Fisher, Charlie, Director, Utility and Critical Infrastructure Practice, James Lee Witt Associates
Lessons Learned and Best Practices from Utilities Experiencing Disasters

Fontes, Roger, President & CEO, Florida Municipal Power Agency
Moving Towards One System

French, Mark, Director of Marketing, Distribution Control Systems, Inc., Hazelwood, Mo.
Enhancing Customer Services with Advanced Metering Solutions

Fricot, John G., District Sales Manager, FLIR Systems, Lutz
Infrared Technology for the Utility Industry and Beyond

Green, Ron, Section Manager, Safety Engineering, Science Applications International Corporation, Oak Ridge, Tenn.
The Revival of Nuclear Power – Fact or Fiction?

Grier, Alexander, Vice President, Downes Associates, Inc., Salisbury, Md.
Comparison of Generating Options for 50 MW and Smaller

Grier, Lex, Vice President, Downes Associates, Inc., Salisbury, Md.
Case Study: The Costs and Benefits of Adding 23 MW of Gas and Oil-Fired Generation

Hinson, Stephanie, Career Development Manager, City of Lakeland
Developing a Good Written Test and Growing our own: Lakeland Electric’s Energy Supply Trainee Program

Hoeffner, Gerry, President, Personnel Dynamics Consulting, Fort Pierce
Beyond this Point there will be Dragons: Managing Dynamic Change

Hong, Xiaodong, GIS Manager, Avineon, Inc., Alexandria, Va.
Road Map to Develop a Real-Time Web-Based Mapping Application

Johnson, Brad, President, ACN Energy Ventures, Falls Church, Va.
Out of Sight, Out of Mind – Are Underground Utilities the Answer to Better Reliability and Faster Storm Response?

Jurkovac, Brad, Managing Partner, EMA Inc., Tampa
Keys to a Sustainable and Productive Customer Service Organization

Jurkovac, Brad, Managing Partner, EMA Inc., Tampa
Top Utility Mega Trends and Developing an Approach for Successful Succession Planning

Kappelman, Bob, Environmental Consultant, RLK & Associates
The Many Sides of Climate Change and Implications for New Generation

Kappelmann, Bob, Energy & Environmental Policy Consultant, St. Augustine
What you don’t Know CAN Hurt you — Update on Federal Clean Air Proposals

Knight, Randy Assistant City Manager, City of Winter Park
Why we Chose Public Power — The Nuts and Bolts of Winter Park

Kvaltine, David, Supervising Engineer, Utilities, Gainesville Regional Utilities
Lightning Protection: Theory and Application

Linxwiler, Joe, President, Linxwiler Consulting Services, Inc.
Rate Design Philosophy and Mechanics — How to set Rates for Fairness Across Customer Classes

Lue, Rosetta, Director of Customer Service, Lakeland Electric
Developing a High Performance Customer Service Management Team

Martoglio, Chris, President, CMI Management Consulting, St. Augustine
Easy Ways to Cut Costs in Purchasing

McGarrah, Rob, Manager, Power Production, City of Tallahassee Electric Depart.
Rental Generation — An Alternative for Improved Reliability

Melis, Tasios, Professor of Enzymology, University of California, Berkeley, Calif.
Hydrogen Biotechnology and its Potential Role in the Future of Electrical Generation

Miller, Mark, Engineer, EDM International, Inc., Ft. Collins, Colo.
Managing T&D Assets through Inspections

Nolan, Michael, Government Relations Consultant, Arlington, Va.
The Impact of the Energy Policy Act of 2005 on Public Power

Norman, Jeff, Director, Business Development, Current Communications Group, Germantown, Md.
Broadband Communications Over Powerlines - Ready for Primetime?

Panel
Mutual Aid Responsiveness Evaluation 2004
T&D Llessons Learned from the 2004 Hurricane Response
Anderson, Cheryl, Facilitator: FMEA
Communicating with Customers: Lessons Learned from the 2004 Hurricane Season

Pletka, Ryan, Renewable Energy Project Manager, Black & Veatch, Kansas City, Mo.
The Real State of Renewable Energy

Prentis, Louis, President, Energy Services Group, Saline, Mich.
The Pros & Cons of Coal

Pynn, Roger, President, Curley & Pynn Marketing Communications, Orlando
Building Community Relationships to get Ahead of Bad News

Reichenbach, Tom, Senior Craft/Technical Trainer -Transmission, Progress Energy Florida, Lake Mary
Developing Employees Promotes Safety

Rush, Randall, Director, Power Systems Development Facility, Southern Company Services, Inc., Wilsonville, Ala.
Overview of IGCC for Power Generation

Sanders, Bruce, Safety and Training Specialist, Lakeland Electric
Lakeland Electric's Performance Monitoring System

Shank, Lloyd, Project Development Manager, Florida Municipal Power Agency, Orlando
Insulation Coordination for Electric Distribution Systems

Stevens, Jim, Support Services Manager, City of Vero Beach
APPA's Reliable Public Power Provider (RP3) Program-Setting the Standard in Safety & Reliability

Stone, William T. (Bill), Attorney for Clay Electric Cooperative, Cole, Stone, Stoudemire & Morgan, P.A., Jacksonville
When Streetlights Go Dark: Legal Liability Now and a Preview of what's to Come

Story, Susan, CEO, Gulf Power Company, Pensacola
Being Successful in an Era of Rapid Change

Szaro, Jennifer, Solar Energy Analyst, Florida Solar Energy Center, Cocoa
Energy Policy Act 2005: The Impact on Energy Efficiency and Renewable Energy

Szymankiewicz, Ted, Principal & Senior Director, R.W. Beck, Inc., Orlando
Utility Rates: What's Inside them and what's it all Mean?

Tamondong, Joey, Training Specialist, Lakeland Electric
Lakeland Electric's Performance Monitoring System

Thomas, Ed, Operations Manager, Supply Chain Management, OUC
Giving Customers Control: Pay-as-you-go metering

Toher, John, Technical Consultant, Lurgi Lentjes North America, Inc./IJM Consulting, Reisterstown, Md.
Dry and Wet Scrubbers: Best Applications and Achievable Emission Levels

Tompkins, Pam, CSP, CUSA, President, SET Solutions, LLC, Ballentine, S.C.
Safety Management Audits: Are you in Compliance?

Thompson, Paul, Director of Utilities, Vero Beach
BIG Lessons Learned from the 2004 Hurricane Season

Viehe, Kathy, Marketing and Communications Director, Gainesville Regional Utilities
Addressing Community Issues when Proposing a Coal-Fired Power Plant

Warren, Jerry, Managing Consultant, G.E. Warren & Associates, Orlando
Natural Gas: When will Prices Come Down?

Wernsing, Richard, Business Systems Leader, Public Service Electric & Gas, Newark, N.J.
Computerized Management Improves Condition-Based T&D Maintenance

Yarnell, Jay, Director, Rates and Marketing Development, JEA
JEA Balanced Billing Program: Lessons Learned